Process Leader – Invoicing and Accounts Receivable
We provide virtual business process services to a diverse range of overseas clients, and this position is part of the team responsible for supporting the Invoicing and Accounts receivable processes for an entity in the US Clinical Research industry.
Key Responsibilities
- Generate and track invoices in RealTime CTMS(https://realtime-eclinical.com/solutions/ctms/)
- Manage accounts receivable and follow up with Sponsors on overdue payments
- Enter and reconcile subject payments, stipends, and reimbursements
- Provide regular A/R reports to site leadership
- Communicate with Sponsors and study staff to resolve billing or payment issues
- Maintain accurate financial records and support process improvements
Performance Metrics
- Invoices generated within 5 business days of billable events
- Collections aligned with contract terms
- Timely follow-up and resolution of overdue payments
- ≥98% accuracy in financial entries and reports
- On-time submission of A/R and financial reports
- Clear and responsive communication with Sponsors
- Efficient coordination with internal staff on payments and reconciliations
Required Skills & Qualifications
- 6+ years of experience in accounting, invoicing, and financial reporting
- Strong command of business English for professional communication and contract interpretation
- Proficiency in Advanced Excel (Pivot Tables, VLOOKUP, Macros, etc.)
- Hands-on experience with accounting/invoicing software (QuickBooks, SAP, Tally, etc.)
- Self-starter with the ability to manage tasks independently and meet deadlines
- Bachelor’s degree in Finance or Accounting; MBA, CFA, or equivalent postgraduate degree is a plus
- Prior experience in accounts receivable, billing, or financial data entry (Clinical research or healthcare industry preferred)
- Strong attention to detail and high level of accuracy
- Ability to quickly learn and work in RealTime CTMS
- Professional, clear, and timely communication skills for interaction with clients and teams
LOCATION: Work From Home (Virtual)
TIMINGS: (USA Shift) IST 5:30 PM to 2:30 AM
